Exchange and return policy

Return and exchange policies

The exchange and return policy applies if the customer receives the product, and exchange and return requests are subject to the following controls:

• The customer must keep the signed delivery receipt after ensuring that there are no defects in the product.

• The customer has the right to request a return or exchange of products within 7 days from the date of receipt, provided that the containers and packaging of the products are not damaged, or any of the product accessories are lost, and that the other conditions stipulated in this policy are met.

The store accepts the return or exchange of products according to the customer’s wishes if the following conditions are met:

The customer does not use the products or obtain any benefit from them.

The products must not be damaged or have any defects after receiving them from the shipping company.

Do not damage the containers and packaging of the products, or lose any of the product accessories.

The customer must keep the sales invoice and deliver it to the shipping company or at the store’s headquarters.

If there are manufacturing defects in the product, it cannot be fully serviced.

If the products were manufactured, modified, or equipped according to specifications specified by the customer and were implemented on their basis, they cannot be returned unless they do not conform to the required specifications or have manufacturing defects.

(2) The store accepts the return or exchange of products for reasons related to the products in the following cases:

Products do not conform to the specifications announced in the store.

Receiving products that are defective or have a defect due to the product, and not resulting from the customer's poor possession of the product and which cannot be fully maintained.

(3) Products from the “Restaurants Land” store cannot be returned or exchanged in the following cases:

Submit a return or exchange request after 7 days from the date of receipt of the product (if the product requires installation, the return will be made according to the organization’s policies within 7 days starting from the date of installation).

Use, installation, or damage to the Products or if the Products are not in the condition in which the customer received them.

Products without stickers, accessories, original packaging, or lack of any of their accessories.

Products that have been installed at the customer's site and cannot be returned to the original condition prior to sale.

(4) If the return or exchange is due to a defect in the product, the store will inspect the product. If it is proven that the defect is due to the product, the store will bear the shipping, return and exchange costs.

(5) If the return or exchange is for a reason attributable to the customer and is not a defect in the product, the customer shall bear all costs of returning, shipping and replacing the product.

1.5 If it is proven that there is no manufacturing defect in the product, the institution has the right to reject the request to return the product. In the event that the customer refuses to receive it, ownership of the product returns to the institution after 15 days have passed from the date of the customer’s refusal.

2.5 If the request to replace the product is accepted, and the customer refuses to receive the replaced products, ownership of the products will return to the organization after 15 days from the date of the customer’s refusal.

(6) If the return request is accepted, the store will refund the price of the product to the customer within 14 working days from the date of accepting the return request.

(7) If the replacement request is accepted, the price difference between the product that was replaced and the new product that was chosen will be taken into account. If the price of the new product that was chosen is less than the price of the product that was replaced, the store will refund the price difference within 7 working days. If the new product chosen is higher in price than the product that was replaced, in this case the customer must pay the price difference to the store using the approved payment methods.

• In the event of the warranty outside Riyadh, the city of Riyadh, the customer must bear all expenses (transportation - flight tickets to areas 300 kilometers away from the city of Riyadh, housing, excess working hours, and any other costs that may occur).

Delivery:

1- Delivery of the goods will be within the working hours of the Restaurant Land Corporation (Kitland).

2- The company is responsible for delivering orders within the city of Riyadh only.

3- Delivery of items exceeding 100 kilograms within the ground floor only.

4- The customer must ensure that there is a person responsible for receipt. In the event that there is no person responsible for receipt, the customer must set another date for delivery and bear the delivery fees the next time, according to what is determined by the company.

If a refund is requested, 15% of the invoice value will be deducted from the invoice value as administrative and warehouse fees.

5- If the customer is located outside the city of Riyadh, the company’s responsibility is limited to delivering the goods to the shipping companies specified by the customer, without the company bearing any shipping costs.

6- The organization is not responsible for any damage that may occur to the goods if they are sent with shipping companies.