Warranty information

Security

Thank you for trusting us, we attach great importance to providing you with satisfactory services in addition to our competitive prices. Therefore, we have dedicated a major part of our team to serve you in the after-sales phase, especially during the warranty period. We are well aware that quality is as important as price.

Warranty policy:

Warranty period: All products are guaranteed for a period of two years from the date of receipt (except for consumable parts).

Malfunctions: The faults covered by the warranty are factory faults that appeared despite the correct installation, operation and use of the product, and any other faults will be dealt with by the maintenance department as detailed in the instruction book by the manufacturer.

Communication: If you need any maintenance during the warranty period, do not hesitate

Exception: The warranty is voided if the equipment has been serviced by the customer or by a party not approved by the manufacturer.

Maintenance: In the event of a manufacturing defect appearing during the warranty period, maintenance will be carried out, any spare parts will be replaced, and the equipment will be supplied back to the customer’s site for free, and the costs of sending it to the maintenance center will be covered according to the prices recognized in the market.

Buyer Responsibility: The product serial number must be preserved from loss, damage or removal; As it is the original reference for the guarantee, and in the absence of it, the institution has the right to reject the guarantee.

Please note that all the services mentioned above are not included in the spare parts services.

* The warranty period outside the Kingdom of Saudi Arabia is only one year.